Refund and Cancellation Policy

Welcome to SHRI RAJ SHYAMAJI FOOD AND SPICES (OPC) PRIVATE LIMITED. We strive to ensure a positive experience with every purchase on srsfoodandspices.com. Our Refund and Cancellation Policy outlines the terms under which you may request a cancellation or refund for your order.

Order Cancellation Policy

Cancellation Window: Orders can be canceled within 24 hours of placing the order. To cancel, please contact our customer service team immediately through our website https://srsfoodandspices.com/. Post-Shipment Cancellation: If an order has already been processed and shipped, cancellation is not possible. In such cases, please refer to our refund policy for further assistance.

Refund Policy

Eligibility for Refund:

Damaged or Defective Products: We offer refunds or replacements for products that are received in a damaged or defective condition. To qualify, please notify us within 48 hours of receiving the product and provide photographs and details of the issue.

Incorrect Items: In the event you receive an incorrect item, please reach out within 48 hours for assistance with a replacement or refund.

Non-Refundable Items: For health and safety reasons, opened or used food items cannot be refunded unless they are defective or incorrect. Perishable items are non-refundable unless damaged upon delivery.

Refund Processing: Upon approval of your refund request, the refund will be credited back to the original payment method within 7-10 business days. Processing times may vary depending on your bank or payment provider.

Due to the nature of our products, we do not accept returns on food and spice items unless there is a product quality issue as mentioned above. For any concerns regarding the quality of your purchase, please contact us promptly.

Contact Us: at +91 8886301313 with your order number, reason for the request, and any necessary details.

Provide Documentation: For quality issues, include photographs of the product received and a description of the issue.

Processing: Once we review your request, our team will contact you with next steps and updates regarding your refund or replacement.

Note: SHRI RAJ SHYAMAJI FOOD AND SPICES (OPC) PRIVATE LIMITED reserves the right to revise this policy as needed. Any changes will be updated on this page, and it is advised to review this policy periodically.

For any questions or further clarification, please contact our customer service team. Thank you for choosing SHRI RAJ SHYAMAJI FOOD AND SPICES.